Last updated: 16 October, 2026
1 About These Terms
This website is operated by GUANGZHOU GRAIL LOGISTICS CO., LTD. (广州格乐国际物流有限公司), based in Guangzhou, China (“GRAIL”, “we”, “us” or “our”).
These Terms govern the use of this website and its information and enquiry functions. They do not, by themselves, constitute an agreement for freight forwarding, carriage, customs clearance, warehousing or other logistics services.
2 Logistics Services and Separate Agreements
Our logistics services are governed by the contracts, quotations, booking instructions and other arrangements validly agreed between the relevant parties, including through electronic communications where permitted.
Those arrangements determine the applicable service scope, charges, payment terms, insurance arrangements, responsibilities and claims procedures. These website Terms do not amend or override them.
References to GRAIL’s international network, offices or partners do not change the identity of the legal entity contracting with you.
3 Website Information and News
We take reasonable care to provide accurate and useful information. However, routes, schedules, capacity, prices, border conditions and regulatory requirements may change, and published information may become outdated.
News, articles and general guidance are provided for information purposes. They are not shipment-specific advice or a guarantee that a particular rate, route, transit time or customs procedure will apply.
Please obtain confirmation from our team before relying on website information for a specific shipment or commercial decision.
4 Enquiries, Quotations and Bookings
Submitting an enquiry or receiving an automated acknowledgement does not, by itself, confirm a booking or our acceptance of cargo.
Published prices and indicative calculations are invitations to enquire unless expressly identified as binding offers. Individual quotations are subject to their stated validity periods, assumptions, inclusions, exclusions and acceptance requirements.
A services agreement is formed in accordance with applicable law and the parties’ agreed arrangements.
Transit times and departure or arrival dates are estimates unless a specific commitment is expressly agreed. Actual timing may be affected by customs inspections, border procedures, carrier operations, weather and other relevant circumstances.
5 Information You Submit
Please provide accurate and relevant information and notify us of material changes. If you contact us on behalf of an organisation or another person, you should have the appropriate authority.
Only submit information and documents that you are entitled to share. Please avoid including unnecessary sensitive personal information in general enquiry forms. Where additional documents are needed, we will identify an appropriate submission channel.
Your enquiries and business documents remain subject to applicable confidentiality obligations and any separate agreement between us. Submitting them does not grant us permission to publish them or use them for unrelated promotional purposes.
6 Acceptable Use
You may use this website for lawful business, research and career enquiries.
You must not introduce malicious code, attempt unauthorised access, impersonate another person, submit fraudulent information or interfere with the website’s security or normal operation.
Automated access must not circumvent access controls, infringe rights or place an unreasonable burden on our systems. We may restrict access where reasonably necessary to address misuse or protect security.
7 Intellectual Property
Unless otherwise stated, the website’s text, photographs, graphics, logos and other materials belong to GRAIL or are used with permission. You may view, download or print reasonable extracts for your own business evaluation or personal reference, retaining relevant ownership notices. Other reproduction, commercial redistribution or use of our branding requires permission, except where applicable law permits otherwise.
Third-party names and trademarks remain the property of their respective owners.
8 External Websites and Services
This website may contain links to third-party websites or services. Their content, availability and privacy practices are controlled by their operators. A link does not, by itself, constitute endorsement.
This provision concerns external website resources and does not alter our responsibilities under an applicable logistics services agreement.
9 Website Availability and Liability
We take reasonable measures to maintain this website, but cannot guarantee uninterrupted, error-free or completely secure access. Temporary suspension may be necessary for maintenance, security or circumstances beyond our reasonable control.
Responsibility for website-related loss will be determined under applicable law.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury or any other liability that cannot lawfully be excluded or limited.
10 Privacy
Our Privacy Policy explains how we handle personal information.
Using this website does not, by itself, constitute consent to marketing, non-essential tracking or other processing that requires separate consent.
11 Payment Security
Before making a payment, verify the beneficiary and banking details against confirmed transaction documents.
Independently verify any unexpected change to payment instructions through a previously established contact channel, rather than relying solely on the message announcing the change.
Please report suspected impersonation or fraudulent payment requests promptly.
12 Changes and Governing Law
We may update these Terms by publishing a revised version with an updated date. Changes do not retrospectively amend existing services agreements or accrued rights.
These Terms are governed by the laws of mainland China. Subject to mandatory law, website-related disputes shall be submitted to the courts having competent jurisdiction at our registered place of business in Guangzhou, China.
This provision does not restrict rights or remedies available under mandatory law or replace dispute resolution provisions in separate services agreements.
13 Contact Us
GUANGZHOU GRAIL LOGISTICS CO., LTD.
广州格乐国际物流有限公司
Address: 1905-1906, Poly Building, Huali Road 59, Tianhe, Guangzhou
Email: info@grailexpress.com