GRAIL welcomes suggestions, compliments and complaints from customers, suppliers and other business partners.
Tell us about transport arrangements, service quality, communication and response times, charges, billing and payments, documentation, or other aspects of working with us. You may also use this page to report suspected misconduct.
Please describe what happened, when it occurred and the outcome you would like. Where available, include a shipment, order or transaction reference and supporting information, along with a way to contact you.
We will carefully review your feedback, look into the matter and follow up using the contact details you provide. Submissions will not be displayed publicly on this website. Personal information will be handled in accordance with our Privacy Policy.
If your shipment needs urgent attention, please also contact your usual GRAIL representative.
Please send your feedback or complaints to: feedback.complaints@grailexpress.com